We call them Sales Interpreters. Technically, our colleagues in Historic Area shops sell merchandise, but their role is anything but ordinary retail. You may find them demonstrating trap-ball on Duke of Gloucester Street, or answering a question about the city’s history, or having a little fun in character.
Such unconventional behavior is bound to make a person gruntled, that is, happy—anything but disgruntled.
We asked several colleagues to share a little bit of their experience working a sales floor in costume. Here, mostly in their own words, is what they had to say….